Shipping Policy

B & B BOGOVAC PTY LTD Address: 1 Newcombe Pl, Lurnea NSW 2170 Contact Email: [email protected] Website: http://q6uite‑hd.myshopify.com/ 

1. Scope

This Shipping Policy applies to all domestic orders placed on our website for bathroom household goods including toilet brushes, toilet seat covers, shower curtains and related accessories. We currently ship within Australia only. We do not offer international shipping.

2. Order Processing

• Orders are processed during business days, Monday‑Friday, excluding Australian national and New South Wales public holidays.
• We aim to process and dispatch your order within 1‑3 business days after successful payment confirmation.
• Orders received on weekends or public holidays will begin processing on the next following business day.
• During peak sale periods, processing times may be slightly extended. We will endeavour to dispatch orders as quickly as practicable.
• Submission of an order does not guarantee immediate dispatch; dispatch is subject to stock availability. If an item is out‑of‑stock we will email you promptly.

3. Shipping Costs & Shipping Options

• All shipping fees are calculated and clearly displayed to you at checkout before you complete purchase. All amounts are in Australian Dollars (AUD).
• Shipping cost depends on delivery location, order weight and selected shipping method.
• We may offer free‑shipping thresholds for domestic orders. Eligibility will be shown at checkout.
• We use third‑party Australian courier / postal providers for all deliveries. We do not offer in‑store pickup.

4. Delivery Timeframes

• Delivery times provided on our website and checkout are estimates only, not guaranteed delivery datesShopify.
• Standard domestic delivery typically takes 3‑7 business days after dispatch, depending on your state and courier network conditions. Regional and remote locations may require additional transit time.
• Delays may arise from courier backlogs, weather events, public holidays, or unforeseen logistics disruptions. We are not liable for delays caused by third‑party couriers, but will assist you to investigate delayed parcels.

5. Order Tracking

Once your parcel is dispatched, we will send a dispatch confirmation email containing your tracking number and courier details. You can monitor delivery progress via the courier’s tracking portal. Please check your spam/junk folder if you do not receive this email.

6. Delivery Address & Authority to Leave

• You are responsible for providing a full, accurate and complete delivery address including unit or apartment numbers where applicable.
• If your parcel cannot be delivered due to incorrect, incomplete address provided by you, or you are unavailable to receive delivery, the parcel may be returned‑to‑sender. Redelivery fees will apply if you wish the goods to be resent. These fees are payable by you, subject to your statutory rights under Australian Consumer Law.
• By placing your order, you consent to “authority to leave” at the delivery address unless you explicitly advise us via email prior to dispatch that you require signature‑on‑delivery. If authority‑to‑leave is used by the courier, risk of loss transfers upon drop‑off at your nominated address.

7. Lost, Missing or Damaged Parcels

• Risk of loss or damage to goods transfers to you once the parcel is successfully delivered to your nominated shipping address.
• If your parcel shows as delivered but you have not received it, or your parcel is significantly overdue, please contact us by email within 7 calendar days of the expected delivery date, quoting your order number. We will open an investigation with our courier provider.
• If goods arrive visibly damaged upon delivery (including damaged toilet brushes, shower curtains or toilet seat covers), please take clear photographs of outer packaging and damaged items and email us immediately within 7 days of receiving your order.
• Under the Australian Consumer Law you have statutory rights for goods that arrive damaged or are never delivered. Depending on the situation we may offer replacement, full or partial refund in accordance with ACL requirementsNSW Govern....

8. Return‑to‑Sender Parcels

Parcels returned to our warehouse because of customer‑related reasons (wrong address, uncollected, refused delivery) may incur return handling and re‑shipping charges. If you opt for a refund rather than re‑delivery, original shipping fees may not be refunded, where permitted by law. This does not affect your mandatory ACL consumer guarantee rights for faulty or non‑conforming goods.

9. Change‑of‑Mind Returns Shipping

For voluntary change‑of‑mind returns (unused, unopened goods in original packaging), the cost of returning items back to our warehouse is the responsibility of the customer. This applies to toilet brushes, toilet seat covers and shower curtains. This voluntary policy does not override your ACL rights for defective goods; return‑shipping for faulty products will be covered by us as required by law.

10. Amendments to this Shipping Policy

We reserve the right to update this Shipping Policy from time‑to‑time. Changes are effective upon posting on our website. Your continued use of our store constitutes acceptance of the updated policy.

Contact Information

Business Name: B & B BOGOVAC PTY LTD Physical / Postal Address: 1 Newcombe Pl, Lurnea NSW 2170 Email: [email protected] Website: http://q6uite‑hd.myshopify.com/