Refund policy

RETURN AND REFUND POLICY

Last Updated: September 2026

Business Name: B & B BOGOVAC PTY LTD

Address: 1 Newcombe Pl, Lurnea NSW 2170, Australia

Website: http://q6uite-hd.myshopify.com/

Contact Email: [email protected]

AUSTRALIAN CONSUMER LAW (ACL) GUARANTEE

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1. CHANGE OF MIND RETURNS & HYGIENE RESTRICTIONS

We want you to be completely satisfied with your purchase. However, due to health, safety, and public hygiene standards associated with sanitary bathroom products, specific conditions apply to Change of Mind returns.

  • Eligibility Period: You may request a Change of Mind return within 30 days from the date of delivery.

  • Strict Hygiene Standards: Products including Toilet Brushes, Toilet Mats/Pads, and Shower Curtains must be completely unopened, unused, unwashed, and in their original sealed packaging with all tags and hygiene wrappers intact.

  • Exclusions: Any item that has been opened, unsealed, tested, fitted, or used cannot be returned for a Change of Mind refund or exchange under any circumstances due to health and safety regulations.

  • Return Shipping Fees: For Change of Mind returns, the customer is responsible for all return shipping costs. Original shipping charges are non-refundable.

2. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item you received is damaged in transit, defective, or incorrect, your rights under the Australian Consumer Law apply in full regardless of hygiene restrictions.

  • Major Faults: If a product has a major fault (e.g., broken toilet brush handle upon arrival, defective/torn shower curtain, or damaged non-slip mat backing), you are entitled to choose a full refund, replacement, or store credit.

  • Minor Faults: If the issue is minor, we reserve the right to offer a repair, partial refund, or replacement.

  • Notification Period: Please inspect your order upon receipt and contact us at [email protected] within 7 days of delivery. Please provide clear photos or videos showing the issue along with your order number.

3. RETURN PROCESS

To initiate a return, please follow these steps:

  1. Submit Request: Contact our customer support team at [email protected] with your order number, product details, and the reason for return (including photos if damaged/defective).

  2. Receive Authorization: If approved, our customer service team will issue a Return Merchandise Authorization (RMA) and provide the designated return address.

  3. Ship Item Back: Pack the item securely in its original packaging. Send the parcel using a trackable postal service. You must retain the tracking code as proof of postage. Unauthorized returns sent without prior approval may not be processed.

4. REFUNDS & PROCESSING TIMES

  • Inspection: Once your returned item arrives at our warehouse, our team will inspect it to ensure it meets our return criteria.

  • Approval Notice: We will send you an email notifying you whether your refund has been approved or rejected.

  • Payment Credit: Approved refunds will be automatically issued back to your original payment method (Credit Card, PayPal, Afterpay, Apple Pay, etc.) within 3 to 7 business days.

  • Late Refunds: If you have not received your refund after 7 business days from approval, please check your bank or payment provider first, as processing times may vary.

5. CONTACT US

For any questions, return requests, or feedback regarding our Return and Refund Policy, please get in touch with us:

  • Entity Name: B & B BOGOVAC PTY LTD

  • Business Address: 1 Newcombe Pl, Lurnea NSW 2170, Australia

  • Customer Support Email: [email protected]

  • Store URL: http://q6uite-hd.myshopify.com/